All orders ship directly from our Philadelphia, PA warehouse; local delivery is unavailable unless pre-discussed arrangements have been made.
All shipping and handling fees are to be paid by customer(s) at the time of shipment preparation, these fees are additional to product order total.We do not currently provide free shipping on any orders.
All in stock orders will be shipped ASAP based upon our shipping departments stock and workflow.Select periods of high demand may result in longer fulfillment and delivery times.
All shipments will ship via USPS or UPS.FedEx delivery is unavailable unless a special request is made and noted on your order.Delivery confirmation or “Sign for on delivery” must be requested during your order placement. Note, additional fees may apply for this service.
Once an order leaves our warehouse it becomes the responsibility of the carrier for the safe and undamaged delivery/transportation of your items.Damage claims due to shipping related issues must be handle by customer directly with the respective carrier.Serendipity Wholesale and all affiliates are hereby released of all shipping related liability including but not limited to (package theft, package damage, item damage, lost packages, etc.)
We cannot guarantee delivery dates, however every attempt will be made to take in to account special requests and circumstances.
