Refunds due to shipping damaged will only be refunded once all appropriate reimbursement documentations has been provide from the shipping carrier to either you(the receiver) or Serendipity Wholesale(the shipper).
All damage claims must be reported to a representative of Serendipity Wholesale with 48 hours of delivery, any claims made after this time period may result in claim denial and no refund issuance.
All orders are consider Non-Returnable/Non-Refundable aside from case by case damaged claims.
For all damage claims where a replacement or refund is required; Serendipity Wholesale reserves the right to issue such refund/replacement that best fits the situation.This may result in a “store credit” or replacement product.
Serendipity Wholesale reserves the right to cancel any order(s) that may be deemed detrimentally to the overall policies of our Company, any potential zip code violations, or situations that may cause a saturation of our product with in a certain area(defined by Serendipity Wholesale).In any instances of order cancellation or termination of customer account(s) from business with Serendipity Wholesale a full refund will be issued(refund to the original payment method) only if no outstanding balances are due; if such those creditable money will be put towards those outstanding balances.If a cancelled order was originally paid in the form of cash a mailed refund check will be issued; i.e. no cash refunds.
